Refund policy

Returns:

Returns are only accepted on faulty goods or if the product is significantly different to how it has been described.

We DO NOT refund for change of mind purchases.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and returned to us within 14 days of receipt. 

There are no returns or exchanges on sale items or gift cards.

Refunds: 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved,  your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.

Returns H&L Salon, 
Shop 1 Kareela Village 
1 Freya Street, Kareela ,
New South Wales, Australia NSW 2232, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.